Step 1

Select the stop to be completed

Step 2

Tap on the Pre-Call to notify the consignee of your arrival via call.

Step 3

Tap Arrived on site

Step 4

Select Consignee Available to start the delivery then tap Complete.

Step 5

Scan the labels of all items associated with the stop. Once scanning is completed, tap Continue to POD.

*The step for scanning item labels is omitted from the delivery process if the Delivery Scan option is disabled

Step 6

Tap the camera icon and take at least the required number of photos. Tap Done once completed

Step 7

Proceed by clicking Next and tap Hand Over and Complete

Step 8

Hand over the phone to the consignee to enter their First Name and Last Name then tap Next

Step 9

Enter the Authentication Code sent to the consignee's registered mobile number associated with the order, then tap Next.

If the code was not received, select Send me a new code or the consignee can contact the Dispatcher by tapping Contact Dispatcher to proceed. 

After entering the Authentication Code, tap Next

*The step for entering the Authentication Code is excluded from the delivery process if the Complete POD on the driver's device without the consignee's verification option is selected in the POD Flow settings.

Authentication Code can be viewed from the Order's Tracking Tab

Step 10

Select Yes, Complete Delivery. You can view the delivery summary by selecting View Summary

Step 11

Review the POD Acknowledgement Receipt, sign and tap Complete

Confirmation that the delivery has been completed