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All damage claims must be reported to us within 24 hours of delivery, this must be emailed to orders@deliveright.com and dispostion@deliveright.com
Kindly ensure that your email includes the photos of the damaged items and submitted through Grasshopper within 5 days.
Any claim reported after this time cannot be compensated.
Step 1
Step 1
Enter the Purchase Order Number or Grasshopper Order ID, click the order number.
Enter the Purchase Order Number or Grasshopper Order ID, click the order number.
Step 2
Step 2
Click the gear icon then select Order Actions
Click the gear icon then select Order Actions
Step 3
Step 3
Select Claim
Select Claim
Step 4
Step 4
Select Damage Type (Order/Residence Location), Responsible Party (Manufacturer Defect, Contractor), Self (Shipper/Operator/Licensee/Carrier), enter Claim Cost (Wholesale Price) and Claim Description
Select Damage Type (Order/Residence Location), Responsible Party (Manufacturer Defect, Contractor), Self (Shipper/Operator/Licensee/Carrier), enter Claim Cost (Wholesale Price) and Claim Description
Select Damaged Line Items then click Create Claim
Select Damaged Line Items then click Create Claim
Claim Confirmation page
Claim Confirmation page
Step 5
Step 5
Click on Linked Orders
Click on Linked Orders
Step 6
Step 6
Click the Claim Number
Click the Claim Number
Step 7
Step 7
Click Images and Files to upload photos
Click Images and Files to upload photos
Enter Claim Notes and click Add
Enter Claim Notes and click Add
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